Envios a todo el mundo

Shipping and Delivery

Shipping and Delivery


All orders are processed and sent from Monday thru Friday from 8am to 8pm.The orders outside business hours will be processed the next business day. (We do not consider working day Saturday, Sunday and public holidays)

Once our warehouse has processed your order, we will be unable to make any changes. Please note that any orders that have already been packed or shipped cannot be canceled.

We are not responsible for the shipping delays of the delivery companies.

The rates or taxes generated by the product’s income to your country will be paid by the customer.

The delivery time to your place will be determined by the shipping company and the continent where you live.

Shipping time:

  • America: One week
  • Europe: Two weeks
  • Asia and other continents: Three weeks

You will receive a confirmation email with the details of your purchase, at least, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email: shop@canellabrandshoes.com. or contact us at +51 980524947 (whatsapp)


You can use the following payment methods through our Payme payment gateway: Visa, Visa Electron, MasterCard, and American Express.

In the case that Payme rejects your card, verify that:

  • Your card has not expired.
  • The credit limit does not exceeded the maximum amount allowed for a single charge
  • Check with your bank that card has not exceeded the amount allowed to make purchases.
  • Check that you have correctly filled in all the necessary fields.

Is it safe to use my credit card on the web?
Yes, card data is only entered on a page owned by the payment gateway and transmitted in an encrypted form. Canella Brand Shoes will only have knowledge of the result of the operation. We do not have access to any card information used for the purchase


What should I do if I receive a defective item?
Canella Brand Shoes only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending a message to the email shop@canellabrandshoes.com. or calling us at +51 980524947 and we will solve the problem in the shortest time possible.

What should I do if an incorrect product arrives?
If on any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending us a message to the email shop@canellabrandshoes.com. or by calling 978176670

Where I can get my order?
You can receive it at the address of your choice (home, work, etc.) nationwide.


The company does not make refunds of money.

Exchanges made outside of Peru are not accepted.